Terms & Conditions
There are some terms and conditions that relate to your use of our website:
Bubba Blue Pty Ltd makes no representation or warranty as to the accuracy, completeness, rationality or reliability of the information contained in this website.
Bubba Blue Pty Ltd does not accept any liability for injury or loss of any nature arising directly or indirectly from the application of, use of, or reliance of any information derived from this website.
Colours & Sizing
The colours and images utilized throughout the website may have slight variations to the actual product. They can also vary from screen to screen due to your monitor settings.
All product measurements are an approximate.
No material contained within this website may be reproduced in part or in whole without the written consent from Bubba Blue Pty Ltd. All of the material that appears on this website including, but not limited to, products, images and illustrations is protected by copyrights, trademarks, and other intellectual property rights. These are owned and controlled by Bubba Blue Pty Ltd related companies.
All of the material that is available to you is solely for your personal, non-commercial use.
Customers that make a purchase through our website will automatically be added to our mailing list. You are welcome to unsubscribe from this list at any time, simply by clicking on the link at the base of the newsletter.
Your privacy is important to us, we will never share or onsell your details to a third party. Please see our privacy page for further information.
Abandoned Cart Emails
Refunds & Returns
At Bubba Blue, we care about the premium quality of our products.
We only accept return of goods under some reasonable circumstances.
The below terms apply to retail orders.
RETURN OF GOODS PURCHASED FROM BUBBABLUE.COM.AU
In the unlikely event you have received goods that are defective or damaged,
please contact us as soon as possible so that we can organize the prompt
replacement or refund (if applicable) of your goods. Please supply a photo and your proof of purchase in your communication.
Change of Mind
If you change your mind for any reason, you may return the product unused and unopened, in its original condition and in its original packaging within 14 days of purchase, for a refund.
Please note that if we find that the product has not been returned to us in a fully re-saleable condition (ie damaged item or packaging), we reserve the right to decline a refund on the item, or deduct up to 50% of the original selling price from the refund amount.
We do not accept change of mind return for personal use products such as hand sanitisers and skincare, discounted or on sale items, items damaged through normal wear and tear, used items and items without their original packaging.
To return goods please post back to:
Bubba Blue - Returns
138 Fairbank Road,
Clayton South, VIC, 3169
Please indicate the reason for return, your invoice number, and the preferred action you would like to see taken.
Postage will not be refunded for a change of mind and the return postage is to be covered at your own cost. We do not offer exchanges. If you would like to replace the item you have returned, please place a new order through the website for the replacement product you are after.
RETURN OF GOODS FROM RESELLERS OUTSIDE OF BUBBABLUE.COM.AU
We do not replace or refund items purchased from stockists or resellers outside www.bubbablue.com.au for change of mind purchases.
Please contact the store or merchant you purchased the product from directly and find out about their return policy.
CANCELLATION OF ORDERS
To cancel or modify an order, please contact us immediately.
Due to the fast turnaround on orders, please note that we do not accept cancellations or modification for orders that have already been shipped and that in some instances it may be too late to cancel.
Collection and Use of Personal Information
In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
Collection and Use of Non-Personal Information
We automatically receive and record certain types of non-personal information on our server logs from your browser including your IP address, cookie information and the page you requested. We may use this information to customize the advertising and content you see and to fulfill your requests for certain products and services. However, we do not connect these non-personal data to any personal information collected from you. We also allow third party applications that are used on some of our pages to set and access their cookies on your computer. These cookies are not connected to any personal information in any way. Third party cookie usage is subject to their own privacy policies, and we assume no responsibility or liability for their use.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, and upcoming promotions or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, and postal mail. You may unsubscribe from our news communications at any time by emailing email@example.com or clicking unsubscribe on our news communication.
Abandoned Cart Emails
If you don’t want us to process your data anymore, please contact us at firstname.lastname@example.org or send us mail to:138 Fairbank Road, Clayton South, VIC, 3169
Our company is hosted on the shopify.com platform. Shopify provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Shopify's data storage, databases and the general shopify.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by shopify.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Unfortunately, no data transmission over the Internet can be considered 100% secure. However, your information stored with us is protected for your privacy and security. In the high security areas of our websites, as identified on the site, we use industry-standard SSL-encryption to protect data transmissions. We also safeguard your personal information from unauthorized access, through access control procedures, network firewalls and physical security measures. Further, we retain your personal information only as long as necessary to fulfill the purposes identified above or as required by governing law.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at email@example.com or send us mail to: 138 Fairbank Road, Clayton South, VIC, 3169